Purchase & Payment

How do I download my purchased assets?

You can download your files on your personal account page. There is a "My Downloads" section where you can download assets.

What payment methods are available?

Payment for the purchase of 3D models can be made through the PayPal payment system. PayPal offers various payment methods, including the use of credit cards and other available payment options.

Which license should I choose?

The Single license provides access rights to a single user only and is recommended for individuals and small businesses.

The Multi license is recommended for medium and large organizations where multiple users require access to work with 3D models.

More details about the licenses can be found on the Licenses page.

How will I receive updates to the assets?

We update our assets regularly with bug fixes, you will receive an email notifying you of any changes to the assets you have purchased.

How can I request a refund?

Due to the nature of digital products, we generally can’t offer refunds. Please contact us at [email protected] if you have a problem with the product. In exceptional cases we may be able to issue a refund.

Please, check Refund Policy page for more information.

Commercial Questions

Is it possible to order custom models?

Yes. Please contact us at [email protected] to discuss the terms.

Can I sell 2D renders of your assets?

Direct sales of 2D images created by rendering 3D models are not allowed.

Do you provide a Custom License?

Yes. Please contact us at [email protected] to discuss the terms.

Can I use free assets in commercial products?

Yes, each asset pack can be used to create an unlimited number of end products. However, you are not allowed to:

  • Distribute the files “as is” (even for free);
  • Modify or create derivative files (or distribute any modified versions of derivative files) unless it is part of a final product; or
  • Use the files in any tool or application that allows the end user to create a custom product as part of “on-demand,” “made-to-order,” or “build-it-yourself” services.
Profit share of our game in exchange for free assets?

No, unfortunately, we are unable to do this.

Technical & Support

What file formats do you provide?

We provide Unity Package, Unreal Engine and FBX files. However, on each asset in the description you can read included files. Some assets could be created only for Unity or Unreal Engine. 

Can I use your assets in other engines like Godot?

Yes, you can, each asset includes FBX files. However we cannot provide support for any other third party engines.

Can I use your screenshots and trailer for my Kickstarter or game?

You can not use our media for the promotion of your game, we highly recommend creating you own media to best represent your game

Do you provide source files for the models (e.g., Blender or Substance)?

No, unfortunately, we are unable to do this.

What kind of support do you provide after purchase? What should I do in case of technical issues with the models?

We provide support via Discord and email [email protected]. If you encounter technical issues with the models, contact us, and we will help you find a solution.

General Questions

Do you have a roadmap for future asset pack releases?

We do not provide a roadmap.

Follow our Discord or Subscribe email for news, updates and exclusive offers.

Can I edit the assets?

Yes you can edit these assets using any 3D applications(Maya, Blender, etc). However it is prohibited to resell these edited assets.

Do you take pack suggestions/Ideas?

We currently have a lot of ideas for asset packs, however we’d like to hear any ideas you have at our Discord server.